Pierre Le Duck — support

Account and data deletion

Request deletion of your Pierre account and the data tied to it.

How to request deletion

Send an email to [email protected] from the address associated with your Pierre account.

Include in your email:

The email or phone number tied to your Pierre account.
Whether you want full deletion, or deletion of specific data only (for example, photos and scans, while keeping the account active).

You can also start the request from inside the app: Settings → Account → Delete account.

What gets deleted

On confirmation, the following are permanently removed:

Your Pierre account and profile.
The Archive: every item you have scanned, including identification, valuation, and notes.
Photos uploaded during scans.
My Pond: your public seller page and the links associated with it.
Saved preferences and in-app settings.

What is retained, and why

A small set of data is kept for a defined period, only where there is a legitimate reason:

Operational logs (access, errors, anti-fraud signals): retained for 30 days, then permanently deleted. Purpose: security and abuse prevention.
Transactional and tax records (invoices, payment receipts, billing identifiers): retained for the period required by applicable tax and accounting law. Purpose: regulatory compliance.
Records of the deletion request itself: retained as proof of compliance with data protection law.

No retained data is used for advertising, profiling, or any commercial purpose after deletion.

How long it takes

Deletion is completed within 30 days of receiving your request. You will receive a confirmation email once it is done. If we need to verify your identity before proceeding, we will reach out from the same support address.

Questions

Write to [email protected]. For general privacy information, see the Pierre privacy policy.

Pierre Le Duck. App developer: Playful Tech. Last updated: 27 May 2026.